Eligible customers could receive up to $650 in government grants, alongside additional financial assistance programs designed to ease the strain.
General Manager Customers & Culture, Marni Jones, acknowledged the challenges many people are facing.
"Life can be expensive and unpredictable, and financial difficulties can arise when least expected," Ms Jones said.
"North East Water is committed to offering caring and flexible support to our customers when they need it most.”
“This includes government grants of up to $650, flexible payment plans, financial support payments and water leak rebates.
“Eligible customers can even receive a free water audit, and if leaks are found, a plumber can complete minor repairs such as adjusting leaking taps, replacing old shower heads or fixing inefficient toilets.”
Ms Jones said, “The number of customers requiring assistance has been growing over several years and we’re glad that we can help in a meaningful way.”
“Over the past three years, we’ve supported approximately 1000 residential and small business customers, providing over $250,000 in financial assistance.
“We aim to connect with customers who may need assistance as early as possible, so we can explore support options together before the situation becomes urgent.
“This proactive approach not only takes the stress out of paying their bill, it also helps prevent additional fees being added to your account.
“Our team loves to chat, and no matter your circumstances, we encourage you to call us – you might be surprised what you are eligible for.”
Ms Jones also added, "Customers experiencing family violence are also encouraged to contact our team on 1300 361 633 for financial support.
“We offer confidential support and will assign a dedicated case manager who will listen and respect people’s circumstances."
For more information on North East Water’s customer support program, visit www.newater.com.au/help.
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